Refund and Returns Policy
At NeurivaOfficial.com (“we,” “us,” or “our”), customer satisfaction is our top priority. This Refund & Return Policy outlines the conditions under which returns, exchanges, and refunds may be requested. Please review this policy carefully before completing your purchase.
1. Return Eligibility
To qualify for a refund:
- Products must be returned within 30 days of the delivery date.
- Items must be unused, unopened, and in their original packaging.
- Products labeled as non-returnable, final sale, or clearance items are not eligible for refunds.
2. How to Initiate a Refund Request
To request a refund, please get in touch with our customer support team at:
Please include:
- Your order number
- The product name
- A brief explanation of the reason for your return
Our support team will review your request and provide step-by-step return instructions.
3. Return Shipping Guidelines
- Customers are responsible for return shipping costs, except in cases where the product is defective or the mistake was ours.
- We strongly recommend using a trackable shipping service to ensure the item arrives safely.
- NeurivaOfficial.com is not responsible for returns lost or damaged during transit.
4. Refund Processing Timeline
Once your returned item is received and inspected:
- You will be notified via email regarding approval or denial of your refund.
- If approved, the refund will be issued to your original payment method.
- Refund processing typically takes 5–10 business days, depending on your bank or payment provider.
5. Exchanges
If you received the wrong item or a defective product:
- Contact us immediately at support@neurivaofficial.com
- Provide photos (if applicable) and a description of the issue
- We will provide instructions for returning the item and send a replacement at no additional cost, subject to availability
6. Damaged or Defective Products
If your order arrives damaged or defective:
- Do not use the product
- Contact us within 7 days of delivery
- Include photos clearly showing the damage or defect
We will either issue a refund or send a replacement, depending on your preference and product availability.
7. Non-Refundable Items
The following items cannot be returned or refunded:
- Products that have been opened or used
- Final sale, clearance, or non-returnable promotional items
- Gift cards or digital/downloadable products
8. Policy Updates
NeurivaOfficial.com may update or modify this Refund & Return Policy at any time. Changes will be posted on this page with a revised “Last Updated” date. Continued use of our Website constitutes acceptance of any updated terms.
9. Contact Us
If you have any questions regarding returns, refunds, or exchanges, please reach out to us: